COLLECTIONS:

First Lady

Ariana

Kathy Ireland Essentials

Allure

Kharma

Contemporary, Southwest & Andy Warhol

Allure Collection

Guarantee and Return Information

All of our rugs are guaranteed to be free of any flaws or defects. We have a 15 day full refund return policy. If you are not satisfied with your rug please notify us by E-mail within 24 Hours from the date that you received the rug. We will then E-mail you a return authorization number, then send it back in it's original condition and wrapped properly in heavy duty plastic. After we receive and inspect the rug, your money will be refunded to you (in the form of payment that was originally made.)

We must receive the rug within 14 days after we E-mail your confirmation number.

Please do not ship rug back to the manufacture, it must be shipped to our address.

Please note: Every rug is inspected by our quality assurance team before being shipped out to you. If the returned rug is damaged or used, it will be refused and not accepted by us. Do not use sharp objects to open rug. Open with Caution!

Egyptian made rugs are made to look like antiques. Variations in colors, Faded areas, and "crooked" lines are not flaws in the rugs. These characteristics are purposely woven into the rug to make it look like an authentic handknotted rug.

Exchanges: We will gladly exchange a rug for a different size or pattern. Simply E-mail us with the size, color & rug name that you would like to exchange for (Please note size charts) within 24 hours after you receive the rug and follow return instructions. If you are exchanging for a larger size or higher priced rug you will have to pay the price difference + shipping.

 

Please return all rugs to the following address:

Suggs Oriental Rugs
30057 Highway 72 East
Madison, AL 35757

 

*We do not pay for return shipping.

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High Quality Rugs at Low Prices- Satisfaction Guaranteed